Overreaction - ARGs & guerrilla marketing
Comments: 5 - Date: February 5th, 2007 - Categories: ARG, all, guerrilla marketing, public play
As we all know by now, there was a little incident in Boston last week. Something about a non-bomb with a light bright-esque cartoon alien. The internet is a buzz. The blog world is going crazy over the idea that a few glowing signs could cause so much fear - I mean, really, does no one in the Boston Police Department watch Aqua Teen Hunger Force? And do they really think a terrorist would put out bombs that say “Hey! Look at me! I’m a Mooninite all lit up and flippin’ the bird!” Wouldn’t making it less noticeable be a bit more effective? Don’t even get me started on the fact that these were out there for weeks before anyone panicked. So, yeah, that’s what the blog world is talking about. The ad and ARG worlds are talking about it, too, but they’re also concerned with a statement by the mayor.
Facing a large bill over the city’s reaction (which, Turner will likely have to cover - a fair price for all this internet traffic on a campaign that only took place in a few cities), the Mayor has stated that “this nitwit guerrilla advertising” has no place in the city of Boston. A joke, really. How do you ban something that has no clear definition?
Over at Clickable Culture in a post titled Boston Guerrilla Marketing Scare’s Chilling Effects on ARG Design, Tony agrees with me about the lack of enforceability, but then questions what would happen if other cities follow suit. He goes on to say that, “[i]f any good can come out of the Boston incident, it’s that ARG designers will more carefully consider how the public is engaged, perhaps involving local people–and local authorities–earlier on in the development process, even at the expense of breaking the “this is not a game” mantra some hold dear.”
That statement troubles me on a number of levels, but especially in the way that it implies that designers currently do not fully consider how they are engaging the public as well as their players and that they do not take steps to retain a certain amount of control over the situation or to provide security. Perhaps I am playing the “wrong” games, but in every game that I have played or designed, I cannot think of any examples where designers did not show such concern.
In Art of the Heist, players had to go on a mission at a car dealership and distract the salesmen while another member of the team looked through a vehicle to find a memory card. Not only was the dealership informed of what was going to happen but the diner across the street, where players met, was also informed. People on the design team were present, unbeknownst to the players, and overseeing the situation. Another incident occurred in Chicago when players were taken out on a boat, at night, and in the dark. Again, unbeknownst to the players, members of the design team were hidden on the boat as well as on land overseeing the situation and ready to act as needed.
I Love Bees is notable not only for the amazingly rich story it told but for it’s incredible use of pay phones to tell it. It sent players to phones all over the United States in dozens of cities every week. Unlike Art of the Heist, game designers were not present for each phone call, but they did their best to ensure players safety by flying “payphone scouts” all over the country to find suitable working payphones. This kept players in safe areas and shows that concern was not only given to the game design but also to the public and the players.
Last Call Poker held playful events in cemeteries throughout the country. While the events were organized games and very obviously had members of the team present to oversee and photograph them, they were held in an environment that many don’t see as a playful environment. And, as a matter of respect to the public, not only were cemeteries carefully chosen but the boundaries in which we could play were carefully considered. If someone was mourning, we backed off and let them have their time with their loved one in peace. Every cemetery had agreed to the event knowing full well that it was rather unconventional and, from what I understand, they welcomed the activity provided that people were respectful. In addition, there were separate “missions” that people could take on and perform at any cemetery and these included things like cleaning up a grave site or leaving flowers or finding interesting epitaphs. The designers not only showed great concern for the greater public but encouraged their players to do so as well.
Granted, none of those events dealt with leaving battery operated objects with wires and blinking lights on highway overpasses and the like, but I cannot fathom that the same care and concern for both the public and the players would not be met if the games had included such things. To imply otherwise, is selling those of us involved in the genre short and is rather shocking, if not disconcerting, coming from someone that is involved.
It is important to remember that while ARGs are often part of marketing campaigns, when we engage in public play the goals are very different from that of your average guerrilla marketer. We are not out just to get some attention or after any sort of shock value. Our campaigns are complex and spread out over weeks at a time. We are telling a story and engaging the public in play as part of a play. We act in a spirit of collaboration and community. Therefore, our activities are more carefully designed to elicit a different type of response.
And while Tony was reminded of a similar over-reaction to the Mario Brother’s blocks in Ohio and Zombie Dance Party in Minneapolis, I can’t help but wonder how many dozens or hundreds of displays of public play occurred after those events that didn’t elicit any fear - including the number of cities that did not react to the Mooninite campaign as Boston did, and it took weeks for Boston to react in this way. Stating that these events have a “chilling effect” on ARG Design and/or public play is overstating the situation and, dare I say it, about as reactionary as the Boston police were last week.
Comment by Tony Walsh - February 5, 2007 @ 11:47 am
Thanks for the post, Brooke, it’s great to get another perspective on this.
I’m sorry you felt I implied designers do not fully consider how they are engaging the public. In the second-last paragraph in my post, I write: “I can only speak for myself and those I’ve worked with, but public safety is always a major consideration in these efforts. So too is the potential for overreaction or misinterpretation by local authorities.”
What I intended to communicate here is my own personal experience, rather than disparage all other developers. I don’t know what other ARG developers do or don’t do with regards to public engagement considerations–but I wasn’t talking about others because I didn’t want to be presumptuous.
Your post is useful in broadening my understanding of what other developers have done in specific situations. Thanks for that. As I wrote in my post, I think public engagement will be more carefully considered after the Boston scare. I didn’t intend to imply that public engagement wasn’t a consideration at all.
I think that if more major cities supported a guerrilla marketing ban, it would affect how playful public engagement is planned and executed. At the very least, planning and execution will be more carefully considered. Is that so reactionary?
Comment by Brooke - February 5, 2007 @ 12:46 pm
You made this statement shortly after a mayor in a single city called for a ban on guerrilla marketing while in the midst of crisis mode - before having the opportunity to assess the way the city and press handled the situation. How can you know that other cities would follow suit? How can you know how they would define guerrilla marketing? How can you state that it would have a “chilling effect”? So, yes, it strikes me as being a bit reactionary.
In the past few days, I’ve come to see this as a great opportunity for ARGs and public play. It’s a great reminder that we need to consider our plans - especially those that include public play. But it’s a reminder of the purpose behind what we have been doing, not something that we need to start doing now. Also, it’s opening a great discussion on playful behavior which, in addition to showing how hungry the public is for play, we can learn from. These things can result in better campaigns that provide the players and public with more confidence in their participation. Is that so chilling?
Comment by Tony Walsh - February 5, 2007 @ 4:48 pm
If the “statement” you’re talking about is the headline of my post, I could probably have avoided a good deal of your ire by turning the headline into a question: “Boston Guerrilla Marketing Scare: A Chilling Effect on ARG Design?” To which my answer is “seems that way” and your answer is “no.”
In my post, I speculate about *what might happen* as a result of a Mayorial ban on guerrilla marketing. Additionally I ask “What would happen if other city Mayors jumped on Menino’s bandwagon?” You seem to be attributing more to my post than is actually in the text, both in your earlier comments and your most recent one. Obviously if I had written my post better, it wouldn’t be open to interpretation. I’m disappointed that given the room, you’ve interpreted my post not just as a personal insult, but as “short selling” the entire ARG development community.
As you point out in your last comment, more good can come of the Boston incident than I account for in my post. But I still think the incident casts a pall over what is a “safe” way to surprise the public–that even well-planned efforts are a little more risky than they were before, at least in the short term.
I don’t think we’re likely to agree about what constitutes a chilling effect any more than Boston’s Mayor could effectively establish a ban against guerrilla marketing.
Thanks for the discussion, I look forward to your next ARG Netcast.
Comment by Brooke - February 5, 2007 @ 5:08 pm
Oh, I’m sure that as I (maybe? hopefully?) bring this blog to life that you’ll have plenty of things to cringe about. And, you’re right, if the title had been different, my reaction probably would have been as well. Titles are awfully tricky - I hate coming up with them.
And, I didn’t really take your post as a personal insult. More as a “hey! we do this! what’s he talkin’ about?!” That combined with my more glass half full vs your glass half empty look at the Boston incident perhaps made me sound more firm/defensive than I had intended.
The discussion, though, is good. (and fits with my half glass full theories ;))
I’m glad you’re enjoying the netcasts. I expect you’ll find some ironic humor in this next one. I expect you’ll hear me talking about how we have to consider how we design public play. We were talking about the absurdity of it all and I just don’t quite feel that way about the situation. I do think that we need to look at it the reactions (both the police and the aftermath) - there’s a lot to learn from it.
Comment by Steve - February 5, 2007 @ 8:41 pm
Just to toss my hat into the ring here…
In my opinion, no, this will not/should not have a chilling effect on ARG developers at all. I’m pretty much in agreement with Brooke on this one.
Every live event should not only have the implicit permission of the pertinent property owner and city permits, etc. if necessary, but there is pretty much a standard in the industry of sending out media alerts to city offices whenever something is planned. This is pretty much standard operating procedure, as far as I’m aware (and by the way, it’d be a really interesting thing to find out if this was done in Boston or not).
It might better be said that, yeah, this might have a chilling effect on developers who haven’t heard of due diligence, and that might not be a bad thing. :)
Leave a comment